Non-conformity management software for certification bodies

Track, assess, verify, and close every non-conformity in one structured workflow — from a finding raised during the audit to a defensible, closed record your accreditation body can rely on.

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Why is non-conformity follow-up so hard to manage?

Because the audit ends and the follow-up begins — scattered across email threads, spreadsheets, and attachments with no clear link to the original finding. When an accreditation body asks for proof, the answer should not be a folder search.

What does managed non-conformity follow-up deliver?

Every non-conformity lives in one workflow from the moment it’s raised to the moment it’s verified and closed. Clients know exactly what’s expected and by when, and your team sees what’s open, submitted, or overdue at a glance — each finding closing with a clear, traceable record.

How does Zertic
manage
non-conformities?

Zertic holds every non-conformity in one continuous workflow, so nothing is forwarded by hand, stored separately, or lost between the finding and its closure. Automatic e-mail reminders reduce overdue NCs.

Person interacting with futuristic digital interface.

SHARE

Share findings instantly through the client portal

The moment a finding is raised during the audit, it automatically enters the NC workflow. Clients see exactly what’s expected and by when through the portal — no manual forwarding, no version confusion, no lost attachments.

COLLECT

Collect corrective action plans and evidence

Clients submit their corrective action plan (CAP) and evidence directly through the client portal — one non-conformity at a time or in bulk — with the plan linked to the original finding from the start.

Person interacting with digital flowchart on a large screen.
Person interacting with futuristic digital interface.

ASSESS

Assess corrective actions with full traceability

Approve plans, or return them for more detail with a recorded reason. Every assessment cycle is saved in the workflow history, so you have a full trail of why each action was accepted.

VERIFY & CLOSE

Verify and close findings

Zertic automatically spots which NCs need verification at the next site visit and flags them when the next audit is planned. Each finding is then closed with a clear, defensible record.

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What changes with non-conformity management software?

WITH OUT ZERTIC

  • NCs shared through email, with no central record
  • Accreditation prep means searching folders for proof
  • No single view of open, overdue or verification-required items
  • Deadlines tracked in spreadsheets, with no automatic reminders
  • CAPs arrive as attachments, stored separately from findings

WITH ZERTIC

  • NCs visible to clients in the portal the moment they are raised
  • Complete, traceable NC history ready for any accreditation review
  • Unified status dashboard for open, submitted, approved and closed NCs
  • Automated deadline tracking and system-sent reminders
  • CAPs submitted and linked directly to the original finding

Why choose Zertic for
non-conformity management?

Zertic is designed for certification bodies that need more than a task list. It handles major and minor NCs, multi-round CAP cycles, verification at the next audit, and a complete correspondence trail — built to satisfy the traceability requirements of accreditation bodies, not just internal teams.

Give every
non-conformity a
clear path to closure

If your team wants full visibility of open findings, structured client follow-up, and an NC record that holds up to accreditation scrutiny, Zertic gives you the workflow to make it happen.

Illustration of person interacting with digital folder icon.

 

Non-Conformity Management: Common Questions

Yes. Clients access their NCs through the portal, submit their CAP and supporting evidence directly, and receive automatic notifications when action is required.

 

The task returns to the client with a reason recorded in the workflow. The client resubmits, the assessment cycle restarts, and every step is tracked in the system without manual coordination.

 

Zertic tracks these automatically. When the next audit is planned, it flags which NCs still require verification — so nothing is missed or forgotten.

 

Yes. Every status change, assessment, correspondence, and closure is recorded in the workflow with a complete, traceable trail.