Non-Conformity Management software for certification bodies

How does Zertic manage non-conformities?

  • Any non-conformities found during an audit are automatically generated. All dates to manage the NC process are created based on the standard and corresponding NC rules set.
  • Most of our clients want to review the NC before final communication to the client, so NCs are directly communicated in concept in the client portal. After reviewing the NCs, the client will receive a formal confirmation of the NC. The communicated NCs are now open for mitigation by the client.
  • The non-conformity module works with a configurable workflow in which each step performs a different action and communication. Each NC’s status is presented on screen and in the digital audit form.
  • The NC reported in the previous audit is visible in the next audit, so it is easy for the auditor to follow up. Especially with contract auditors, previous NC evidence and status could be hard to find.

Key benefits of Zertic Non Conformities

  • Creating a Non-Conformity
  • Easily monitor non-conformities and its closure
  • Easy communication between auditor and client
  • Your reports are shared with the client
  • Automatic notifications for deadlines
  • Sending Non-Conformity Reminder Emails
  • Moving a Non-Conformity through the Workflow

Issues solved

  • Overdue major NCs
  • Inefficient internal communication during certification decision
  • Email communication with evidence
  • Status and evidence search in following audits

Most important functions

  • NC rule set with correct dates
  • Centralized Status and Evidence registration available in all processes
  • Direct insight into previous and outstanding NCs in the audit form
  • Evidence upload and review options
  • Zertic schedular with email reminders to clients

Keep exploring our modules

| End to End Complete Process Page |
| Acquisition | Audit Program | Audit Planning | Audit Execution | Non-Conformities | Certification Decision | Invoicing |