How is measured? The answer is key performance indicators.

These indicators aim to drive improvements in business profitability, performance, and operations. It is key to the management of the certification process.

As a certification manager, you are expected to apply the right management controls in place for your business. But how likely is it to do it with separated systems?

You will recognize not being able to make real-time analysis and provide your team with KPIs. They are just not able to make timely interventions and it will make you “suck” into the daily operations.

You are working in your business and not on your business. If you would have a KPI overview, for example, which actions are likely to be overdue, upcoming work in progress versus audit capacity. You would be able to intervene effectively and reduce last-minute stress. But most importantly you will have time to work on your business growth.

We understand the difficulty of tracking performance indicators with separate systems. Even disclosing operational data for a certification manager is challenging. Zertic’s system is built with the understanding of the importance of having one centralized system. In this system, signals or alerts are automatically sent to the right action holder if certain values or rules are violated, such as a major non-conformity being identified after the certification date.