What do our customers say about us?
At Zertic, we believe in the power of feedback. It’s a cornerstone of our mission to provide reliable, effective solutions for certification bodies, and we are deeply grateful to our customers for sharing their thoughts with us.
We recently conducted our Q4 2024 Customer Survey, and the results are in. We’re thrilled to see that 86% of participants have been using our system for over two years! This loyalty is a testament to the value we deliver and strengthens our commitment to continually improving our solutions.
Here’s what we’ve learned from you, our users, and how we plan to build on this feedback:
What Our Users Love About Zertic
1. Versatility & Functionality
Our users love the wide range of possibilities Zertic offers, from customizable workflows to flexible tools that adapt to various needs.
2. Efficiency in Reporting
Users appreciate the simplicity of generating reports and the seamless integration of audit processes. Automated document conversion has made reporting quicker and easier, saving valuable time.
3. Task & Time Management
Users have highlighted the smooth operation of our platform once set up, with the system providing direct insight into daily tasks and priorities, helping teams stay on top of what matters most.
4. Centralized Communication
From automatically pre-filled emails to internal alerts, users appreciate that our system ensures that all communication stays in one place. This reduces the chances of missed details and boosts team collaboration.
5. Complete Client Overview
Users love the ability to track everything from client management to certificates, audits, and non-conformance statuses—all from a single, intuitive dashboard.
6. Efficient Audit Preparation
Our users love how the system automatically generates audit plans based on standards, pre-fills information, and offers great templates, saving them time and effort in the planning phase.
7. Automated Quotations & Invoices
Automating the creation of quotations and collective invoices has been a game changer for many of our clients, simplifying administrative tasks and saving valuable time.
Hear from our customers:
“The software ensures a strong structure so only qualified inspectors are deployed, inspections are planned on time, and all requirements are met before reporting.”
“It’s my online work environment. I can view all clients, manage their certificates, and get insights on outstanding tasks.”
“Efficiency of reporting, it no longer needs to be drawn up manually.”
“Standard information from previous audits is reused, saving time. Plus, standard responses and linked email templates streamline the workflow.”
Areas for Improvement
We continuously strive to enhance the user experience, and based on your feedback, here are the areas we’re focusing on:
1. Training & Usability
We understand the importance of a smooth onboarding experience. To improve this, we’re working on simplifying feature access and making the learning curve easier for new users.
2. User Interface (UI)
We’ve received requests for a more intuitive navigation system. Our team is actively working on streamlining the UI to make the platform even easier to use.
3. Management Report Customization
Users have requested more flexibility in report customization, and we’re working on making these improvements in management report customization, such as enhanced automation and more user-friendly layouts.
Our Roadmap for 2025:
Continuous Enhancement Ahead
We’re excited about the next steps in our journey toward providing even better solutions for you. Here’s a glimpse into what we’re focusing on for the year ahead:
1. Zertic Academy
We have developed the Zertic Academy—an onboarding course designed for both new and existing users. The Academy is helping users understand our tools. We keep improving the academy with more content and making it accessible to all users.
2. Business Rules Automation
To further streamline workflows, we’re focusing on automating critical workflow steps. This will improve the way tasks are managed and further enhance your productivity.
3. UI/UX Redesign
A major update to the user interface is on the horizon, ensuring a more intuitive and visually engaging experience across all parts of our platform.
4. Enhanced Report Layouts
We’re also working on improving report layouts to ensure cleaner, more customizable outputs—so that you can generate the reports you need with ease.
