Operational Excellence for TIC companies at the touch of a button

Congratulations! You have just won your own little war for talent by recruiting several additional auditors. Your long-cherished ambition to grow your business is now within reach. Or is it? Just when you thought things were starting to run more smoothly, the internal firefighting starts all over again. Your back-office staff is struggling with reviews and audit preparation is far from flawless. Again. Does this sound familiar to you?

Many inefficiencies

In the unlikely event that it doesn’t, chances are you are still unaware of the inefficiencies that are already taking place in your back-office processes. Another possibility is that you are already using our software. The point we are trying to make is that as long as your back-office processes still involve a great deal of manual work, even including semi-automation tools like Excel sheets, you may never really meet your growth objectives. After all, after landing a new assignment, the entire administration must be done all over again to get the planning right. This includes taking into account the different types of audits, birth date of the certificate, competence requirements and so on.

‘Digital back-office assistant’

The auditors in turn put a lot of time and effort in making sure that the right audit and corresponding activities are carried out on time and within budget. As these and other tasks such as changes in scope, internal review notes and following up on unsolved non-conformities are mainly non-billable hours, any deviation or double work will immediately affect profitability. In short, operational excellence is still a long way off. Unless you find some kind of digital back-office assistant that takes care of all these recurring tasks right from the start, which is usually the quotation or proposal.

Automatic data transfer

Such a digital assistant that knows the TIC business inside out and never gets tired or bored doing the same tasks over and over again actually already exists in the form of Zertic software. After acceptance of a proposal, all relevant associated quote data are automatically directed to your planning department. These data include a compliant hour calculation, setting up the audit tasks for the next three years, verification of the applicable audit phase and alternating question forms. These data are only disclosed to auditors who are fully qualified for a particular audit.

Audit tasks

At the same time the auditor concerned will receive exactly the right task in his or her task list. The audit task list includes items such as:

• the right scheme based on the agreed scope;
• the right questions based on the audit phase;
• predefined answer options per criteria to select properly formulated sentences without the need to review or onboard new auditors;
• a report generator that generates reports in perfect layout in one click ( PDF file).

At the touch of a button

In the TIC business, operational excellence goes beyond day-to-day execution and should also cover the issuing of the certificates. Surprisingly it is still common practice for back-office staff to start gathering all the required, but scattered, data at the very last minute by frantically searching documents, reports and emails and desperately calling auditors for the latest update on NC’s to help complete the puzzle. In the worst-case scenario the accreditation body may intervene and block the issue of the certificate due to lack of evidence. With all the right data already in the right place and visualized via accessible dashboards in our TIC software, issuing certificates too can be done almost at the touch of a button.

What is keeping you from requesting a demo of our comprehensive TIC solution? You wouldn’t be the first to be blown away by its many functionalities and, more importantly, the oceans of time saved using it.